InterNapa College Key Performance Indicators

1. Staff Cost as a Percent of Total Cost: Amount of money being spent on staff as a percentage of the total annual budget.
Performance Metric: Staff Cost Ratio = Total Cost of Staff / Total Annual Budget
2. Administrative Costs per Student: Amount of money spend on each student, (per course basis or an aggregated full-time student course load).
Performance Metric: Admin Costs per Student = Cost to Fund Entire Cohort / Aggregate Number of Full-Time Students
3. Country of Origin Rates: Financial forecasting (country based tuition rates) to predict income flow and growth and how much income will be collect in tuition each year from every country.
Performance Metric: Students’ Percentage per Country of Origin = Country Cohort / Aggregate Number of Students
4. Avg. Faculty members Salary: Average salary per faculty members in relation to the years of experience, gender,
ethnicity, and level of education (trace of sexual/racial bias – linking to inclusivity).
Performance Metric: Avg. Faculty members Salary = Total Payment to Faculty members /Number of  Faculty members
5. Tuition Costs: Average tuition payment per student. Scholarships, fees paid by the government or employers’ sponsorships are considered in order to adjust tuition costs every year.
6. Scholarship Costs: Amount of money being spent on scholarships as a percentage of the total annual budget.
Performance Metric: Scholarship Ratio = Scholarships Offered / Total Income from Tuition Fees
7. Net Profit Margin: net profit margin over total revenue in order to determine profitability in order to continue successful operations.
Performance Metric: Net Profit Margin = (Revenue – Cost) / Revenue

1. Faculty members Retention: Faculty members’ retention is one of the KPIs that will take a long time to accumulate. This KPI is tracked by keeping a record of the start and finish date of each faculty members in the system and determining the average.
Faculty members Retention (avg. years) = Sum of all Faculty Member Tenures / Number of Faculty Members
2. Transfer Rates: Transfer Rate = Number of Students Transferring / Total Cohort
3. Student-to-Faculty members Ratio: This metric is often used to determine which program of study requires more staff, and which program of study might be subject to staffing cuts. It can also be used as a metric for the quality of education. Everyone knows that smaller class sizes result in better student engagement–which in turn equates to better learning.
Student-to-Faculty members Ratio = Number of Students / Number of Faculty member
4. Satisfaction Rates for Academic Staff: The wellbeing of academic staff is important as it directly influences student results; therefore, it’s crucial to record the satisfaction rates of the academic staff. This is done by a survey which takes place once a semester to track the overall satisfaction of faculty member. This KPI is best used in conjunction
with the Faculty members Retention KPI to gain proper insight.
5. Student Satisfaction with Staff Performance: This is another useful KPI as low student satisfaction with staff may be related to other performance areas, such as poor student performance and high dropout rates. Collect this KPI by distributing a “student satisfaction survey” to all enrolled at the school.
6. Percentage of Staff with Advanced Certifications/Degrees: This KPI examines the number of the teaching staff who have obtained advanced certifications or degrees.
7. Graduation Rates: Graduation rates for each program and the associated dropout rate KPIs will help understand the difficulty of each program, with a higher graduation rate indicating a relatively easier program.
Graduation Rate = Students who Graduate / Entire cohort
8. Student Performance: This KPI is used to determine what are the students of a particular course scoring on average during exams.
9. Completion Rates: The completion rates will give a better insight into how difficult a course is.
Completion Rates = Students with passing grades / Entire cohort
10. Repeat Rates: Repeat rates indicate the percentage of students who had to repeat a course to graduate.
Repeat Rate: Number of Students Repeating Course / Number of Students in Course
11. International/European Student Rate: This KPI examines the percentage of the students who are foreigners.
International/European Students Rate = International Students / Entire Cohort
12. Average Time to Degree: This KPI examines on how long on average does a typical student take to progress to a
degree/diploma.
Average Time to Degree = Sum of Time to Degree For All Students / Number of Students.
13. Year-Over-Year Enrolment: Capture this data in the school management system so that the forecasted numbers are up to date. A lower than average year-over-year enrolment may be the cause of a variety of other external factors, including a bad reputation and/or financial implications.
14. Sustainability: A KPI that examines the current sustainable practices on campus (e.g. solar panels…) which is
implemented to better image of the school in the local community.
15. Research Income: Research income refers to the outcome of the research programs
16. Number of Publications per Academic Staff: This serves as a set of data that will inform on the research output of the college as a percentage. It could also be an indication of the effectiveness of the college in conducting relevant and useful research.
Publications per Academic Staff = Number of Publications / Academic Staff
17. Inclusivity: Inclusivity college key performance indicators can be collected through a student/faculty members survey and an additional table of “incidents” could be created to portray how inclusive the college is.
18. Student Retention & Persistence Rate: Retention rates measure the percentage of first-time undergraduate students who return INC the following fall whereas Persistence rate measures by the percentage of students who return to INC for their second year. The following indicators are used.

• Percent of first-time students that retain from Fall to Fall
• Percent of first-time Full-time students that retain from Fall to Fall
• Percent of first-time Part-time students that retain from Fall to Fall
• Percent of first-time students that retain from Fall to Spring
• Percent of first-time Full-time students that retain from Fall to Spring
• Percent of first-time Part-Time students that retain from Fall to Spring

19. Credit Momentum Rate: Credit momentum rate measures the number of students who attempts a particular number of ECTS (full or part time teaching load):

• Percent of all students that complete 24 or more ECTS in their first year
• Percent of all students that complete 8 or more ECTS (technical or vocational) in their first year

20. Internationalization / Erasmus+ Mobilities Rate: No of students, faculty members and administrators