The purpose of this document is to outline avenues by which students may make appeals or lodge complaints or grievances at InterNapa College. This introductory section provides general overview information and the rest of the document is broken into several sections that address the most common categories of student issues and grievances, although there may well be overlap in particular cases. It is our aim, with this guide, to provide students with general information and specific contact procedures; It is an express INC policy that all students at all times have the right to lodge a complaint or grievance which they deem important without fear of retaliation of any sort or any other adverse consequence as a result of doing so.
The recommended general policy is to first contact the specific individuals or units most directly connected with the issue at hand unless there are good reasons for not doing so such as a desire to maintain anonymity. The Student Handbook generally provides contact information for all the campus units, departments, faculty offices, key personnel, academic advisors etc., from which an individual can usually determine where to go to make a complaint or lodge a grievance. All of the INC entities also have contact information via web pages.
